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When Leaders Blur the Line: How Friendship Compromises Culture

  • Writer: Jessica Bensch
    Jessica Bensch
  • Jul 24
  • 2 min read

You lead people. You hold influence. And yes - you’re human.


You’re going to connect more naturally with some than others. That’s reality. But when “connection” starts looking like favoritism disguised as friendship, you’re not leading—you’re creating distortion. And it costs your culture.


 Leadership Isn’t Friendship 


Being relatable doesn’t require being personal.


But leaders cross the line all the time:


  • A manager grabs drinks after hours with one direct report. The rest of the team starts watching their words.

  • A senior exec defends underperformance from a “trusted” colleague. The rest of the team stops trusting anything.

  • A leadership clique forms - and feedback dries up.


You don’t have to intend harm to cause it. Perception runs the culture. And when the perception is favoritism, psychological safety disappears.


 There’s a Name for This: Collusion


Connection builds trust. Collusion destroys it.


When people believe access or protection is based on relationship - not merit - they pull back.


They stop asking questions. They stop challenging ideas. They stop caring.


Because now they’re playing a rigged game.


And once people believe the system is fixed, no offsite or “trust circle” will fix that.


 What’s Really at Risk


  • Safety tanks. No one wants to speak up if it means crossing someone in the inner circle.

  • Bias dominates. Promotions and performance reviews lose credibility.

  • Motivation erodes. Even top performers check out when effort stops being rewarded.

  • Accountability weakens. No one holds their “friend” to the same standard—and everyone sees it.


This isn’t isolated. It spreads. And people replicate what they see at the top.


 Leadership Demands Distance


You can care deeply without getting entangled. You can be warm without being partial.


You can support without shielding.


Leadership requires distance with clarity and not coldness.


That’s how credibility is built. That’s how trust is kept.


 Gut Check


Ask yourself:


  • Have I created an inner circle - intentionally or not?

  • Do people hesitate to challenge me or a peer because of our perceived closeness?

  • Would I hold a “friend” to the same standard as anyone else?

  • If someone else acted the way I do with my colleagues, how would that be seen?


If the answers make you pause, good. That pause is your edge.


 Bottom Line


People don’t need their leaders to be buddies. They need consistency. Favoritism doesn’t scream. It whispers. But it always damages trust.


Being liked is easy. Being trusted is harder.


If you want loyalty, give fairness.


If you want respect, be consistent.


If friendship comes, let it - but never let it lead.


That’s leadership. No distortion. No shortcuts.







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